Our Happiness Guarantee: We want you to love what you receive from us. Because most of our products are printed to order specifically for you, we generally cannot accept returns or exchanges for items that arrive as ordered. However, if there is a problem with your order, or if you're unhappy with your purchase for any reason, please contact us. We review every situation individually and will do our best to make it right.

We have a 30-day window after delivery during which you may contact us regarding problems with your order, including damaged, defective, or incorrect items. Eligibility for returns or refunds is subject to the conditions described below.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

If you believe your order is eligible for a return, refund, or replacement under this policy, please contact us at chris@cathywalters.com before sending anything back. We may request photos or additional information to help evaluate the issue. If a return is authorized, we'll provide instructions on how to proceed. Items sent back without prior authorization may not be accepted.

You can always contact us for any return question at chris@cathywalters.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We really want you to be happy with your purchase!

Exceptions / non-returnable items
Because most of our products are custom printed after an order is placed, printed-to-order items are generally not eligible for return, exchange, or refund simply because you changed your mind, ordered the wrong item, or no longer want the product after delivery.

We will, however, gladly work with you if your item arrives damaged, defective, or materially different from what was ordered. Please contact us and we'll review the situation and determine an appropriate resolution.

If you are unsure whether your item is eligible, please reach out to us before initiating a return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Because most items are printed to order, exchanges are generally not available. If you received a damaged, defective, or incorrect item, please contact us and we'll work with you to resolve the issue.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Refunds are issued at our discretion and in accordance with this policy. Approved refunds for damaged, defective, incorrect, or otherwise eligible items will be returned to the original payment method.
If more than 15 business days have passed since we’ve approved your return, please contact us at chris@cathywalters.com.